Queue Management
Queue Management Solutions
Ace-Tech's Queue Management is built for modern Ethiopia—speed, order, and total control over the waiting experience. No paper tickets, no shouting names, no guesswork—just a smooth digital flow that works in clinics, banks, government offices, and any service environment where time and fairness matter.
What is Queue Management?
Ace-Tech delivers a digital system that organizes, tracks, and optimizes your queues—physical or virtual. It’s how modern businesses and clinics eliminate chaos and boost both staff and customer satisfaction.
- Instant digital ticketing—kiosk, mobile, or staff-assisted
- Clear queue screens and audio prompts
- Live dashboards for staff and managers
- Smart routing: right person, right desk, zero confusion
Why Switch?
Manual queues waste time and hurt your brand. Our solution brings fairness, transparency, and a measurable jump in efficiency—while giving you full data on bottlenecks and flow.
- No crowding at reception, no more lost records
- Monitor true wait times and staff speed
- Reduce human error and operational stress
- Delight customers and patients—no more “who’s next?” drama
For All Industries
Hospitals, clinics, labs, banks, telecom, government: wherever people line up, we make the line work for you. Integrated with your existing systems or as a standalone product.
- Healthcare: registration, pharmacy, labs, triage
- Retail: service desks, payment counters
- Finance: tellers, customer service
- Any queue, any language, any device
Features
Super Simple UI
Designed for anyone to use—receptionists, nurses, patients, tellers. Touch, type, scan, or just tap.
- Big, bold queue numbers and status
- Multi-lingual (Amharic, Oromo, English, etc.)
- Accessible on any screen, device, or browser
Total Control
See every ticket, every desk, and every customer or patient in real time. Route, recall, pause, or fast-track any queue from the dashboard.
- Manager and staff dashboards
- Live notifications (screen, sound, SMS, or WhatsApp)
- Handle emergencies, VIPs, or scheduled appointments
Analytics Built In
The system records every wait, every handover, and every complaint—giving you the data you need to improve.
- Wait times per department, desk, or user
- Bottleneck & peak time detection
- Export data for compliance, audits, or review
Ace-Tech Advantages
Offline? No Problem.
Runs offline, syncs when the connection is back. Power or network issues? The queue still flows.
- Perfect for rural Ethiopia or high-traffic clinics
- Works on Raspberry Pi, PC, tablet, or cloud
Custom Integration
Plug it into Gize ERP, EMRs, SMS gateways, or your own back-end. Use only what you need.
- Flexible APIs, modular add-ons
- Your colors, your logo, your rules
Local Support
We plan, install, and support in person. Training for all staff, docs in Amharic/English, and ongoing updates.
- On-site or remote setup
- Fast, human help—never left hanging